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1: Some Experts Argue That People Are The Most Important Element Of A Successful Organisation. Others Argue That Non-People Issues Such As Information, Technology And Structure Are The Keys To Success. Which Do You Think Is Most Important?

People Are The Most Important Element Of A Successful Organisation

Human and Non-Human Elements.

         People and non-people elements play a significant role in the success of an organization. In the current competitive business environment, many organizations are looking into indications from customer services to examine the perceptions of the customers to determine if the expectations of the customers are being met so that they can make sure that the customers are satisfied with their services. This argumentative paper seeks to examine if human elements are more vital than the non-human elements in the success of an organization.

           People element is a systematic approach for improving the way people work together resulting in a better accomplishment of goals and better personal, team and organizational performance. The sole aim of a human element is to foster openness and honesty within the organization to reduce unproductive defensive behavior to attain better results in business. The human element deals with the main causes of a problem relative to the phony behaviors. It helps the organization in the elimination of distortions that interfere with them while undermining their relationships and lowering their motivations. The result of this is usually an increase in honesty, realization of better emotional and social intelligence, enhancement of creativity and increased individual clarity with more conviction and focus. The organization also realizes much originality with increased trust which leads to high customer satisfaction (Rehman et al. 2015, p.48.)

        According to Xiang et al. (2015, pp.689-707), the foundation of people element is self-awareness and comprehension of human behavior.  This foundation is vital for anybody who works with other people, especially in organizations.  Human elements use this foundation as a tool of exploring particular issues and skills leading to a powerful and integrated set of programs that address the human issues in the organization leading to success. In the current world, we are faced with a constant challenge to produced among greater and greater pressures. The non-human elements such as technology have enabled things to happen within a short span, things that we could not have dreamed of happening so fast. This has created constant access to everybody leading to more pressure and constant anxiety. People do not have time to think again or even discuss the decisions we make. With huge chunks of work being carried out by virtual teams and across the globe in different time zones, our digital communication does not have the emotional content of face-to-face contact. This has made it hard to have a connection at a human level and in better ways where the communication is clear, easily understood and effective. Due to this organizations lack the one-on-one relationship with their customers hence becoming less successful. Creating a personal relationship with the customers requires strategic communications. Human elements promote a face-to-face communication as opposed to non-human elements. Through live communications, a customer develops a sense of loyalty towards the business since they feel that they are valued. This means that the customer will continue doing business with you and even may recommend their circle of friend to do business with you leading to success (Reynolds and Yetton, 2015, pp.101-118).

        De Bruin and Doebeli (2015, pp. 741-759), say that the people element is founded on a principle that the team productivity directly relates to how the people are compatible. When people are not compatible teams, show shame, blame, and defensiveness which leads to low productivity and poor performance under pressure. When people are compatible, they work together, and they are creative, they are responsive even under pressure and are out to inspire each other.  The people elements address the issues of the organization from the level of an individual. By being counterintuitive, the staunch focus on self-responsibility leads to giving every individual more freedom and causes the improvement of the performances of the teams. People can be more aware, shift their inner emotions and build a skill base. Since the human element addresses the functioning of the humans at the very basic level, it is applicable in all organizational culture. In many organizations and countries, the root of the materials meets people where they are, allowing the right areas to be applied in specific issues of the organization. Since self-responsibility and openness form the major principles of the human elements, these skills are very important in the realization of organizational sustainability and the success of the organizations. 

       Non-people elements such as technology play a major role in the success of the organization. The organization and its technology need a structure. Just like the networks of the information technology organize themselves and have a certain architecture, even the organization has its structure. Business organizes themselves in a way that they will achieve their goals and realize their intended tasks. For an organization to be successful, it has to make sure that its structure is entirely feasible and it has also to consider the operations related to technology, its infrastructure and other functions of which are referred as the non-human elements (Peters et al. 2016, pp.1-17).

          The organizational structure of a company is formed by its functions, the positions, and the operations. Paying attention to the structure of the organization and its design helps the company to know what they are partaking currently, their ideal functioning and the best way to achieve it. When the leaders of the business are revising the structures of the organization, they should be aware of what the company intends to do and how to do it. They access and determine the functions and tasks of the company that are not being done in the right way (Alreemy et al. 2016, pp.907-916). All the duties and the positions off the organization are considered including the information technology. Information technology plays a major role in how the company operates.  Network and computers pose the data about the secrets, finances, individual information and most of the times the data that the company is obliged to protect. The administrators of networks and computer technicians control these data towards the success of the organization.

           According to Tarhini et al. (2015, pp.25-40), organizational structure needs to be set up properly so that the information will be able to travel well to where it is needed. If at the middle of the communication structure there are no effective communication channels, important company information could be delayed. This kind of inconveniences in the structure of the organization will lead to communication breakdowns; hence responsibility lapses which will lead to inefficiency of the company. Successful organizations observe the ideas from employees. The input of the employees as human elements offers a number of opinions that should be considered by the management of the company. Bureaucracies in the non-human elements stifle this creativity and can lead to low productivity. Information like this should be able to reach management to enhance successful planning.

          Although non-people elements have taken the forefront in the business world today, it is vital that we do not forget the impact of human elements. An organization may have the best technology and the most modern gadgets, but at the ultimate end, every organization aspect will be channeled to the people.  For many organizations today to be successful, they need the act of creativity, and ‘out of box thinking’ coupled with problem-solving instincts and it is not possible to be achieved through the artificial intelligence being inflicted in the market.

Regardless of how big your organization might be, for you to be successful, the people elements are vital. The people who represent your company need to be valued and included, and when this happens, the result will be high performance. The organization will have a healthy working environment and even more profitable.

          Nevertheless, it is not advisable to ignore the non-people elements. Digitalization improves retention and offers the best methods of feedback. It enhances the connection between employees and offers the best advances towards the management of talents.

         Competencies allow you to focus on the human element of HR since they act in the streamlining the process of managing talent. They help in avoiding extraneous details and stay focused on what matters to the organization in achieving success. It is easy to focus on the main tools, create a personal development plan for employees and then engage with talent on a more effective level to get the best results. Both people and non-people elements are very important in the success of an organization since they work hand in hand with the aim of realizing the bigger picture of success. They are mutually important.

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