Diploma of Hospitality Management

nstructions

1. Assessments should be completed as per your trainer’s instructions.
2. Assessments must be submitted by the due date to avoid a late
   submission penalty.
3. Plagiarism is copying someone else’s work and submitting it as your
   own. You must write your answers in your own words and include a
   reference list. A mark of zero will be given for any assessment or part of
   an assessment that has been plagiarised.
4. You may discuss your assessments with other students, but submitting
   identical answers to other students will result in a failing grade. Your
   answers must be yours alone.
5. Your trainer will advise whether the assessment should be digitally
   uploaded or submitted in hard copy. Assessments that are digitally
   uploaded should be saved in pdf format.
6. You must attempt all questions.
7. You must pass all assessments in order to pass the subject.
8. All assessments are to be completed in accordance with WHS regulatory
   requirements.
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   ADDENDUM | © 2019 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
   SIT50416 DIPLOMA OF HOSPITALITY MANAGEMENT | WORK OPERATIONS_V1.7
   Assessment 1 – Case Study
   Colesworths is a newly opened retail store specialising in adventure travel. Upon
   opening the venture higher management budgeted that each staff member
   sell $15 000 worth of product each week. There are presently 5 staff members
   employed.
   The sales figures for each employee is provided below:
   April May June Notes
   Employee 1 $68 000 $42 500 $85 000 Took 2 weeks annual leave in May
   Employee 2 $74 000 $78 000 $85 800
   Employee 3 $52 000 $54 000 $50 000
   Employee 4 $56 000 $62 000 $38 750 Took 2 weeks annual leave in June
   Employee 5 $62 000 $74 000 $65 000
   Average sales for each week day over the 3 month period were:
   Sun Mon Tue Wed Thu Fri Sat
   $14 250 $6 900 $6 000 $8 000 $12 250 $10 250 $16 000
   The present roster is:
   Sun Mon Tue Wed Thu Fri Sat
   Employee 1 x x x x x
   Employee 2 x x x x x
   Employee 3 x x x x x
   Employee 4 x x x x x
   Employee 5 x x x x x
   Higher management has asked you, as the store’s area manager to review the
   operations of the store.
9. Access individual workloads. Is the workload evenly distributed? Explain
   your answer. (3 marks)
10. Considering the information provided above, create a work schedule that
    maximises efficiency and customer service levels. (10 marks)
11. Two of your staff members complain that they are taking on a majority
    of administrative tasks. You decide that these should be delegated fairly
    to all staff members. How will you ensure they are delegated evenly and
    appropriately? (6 marks)
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    ADDENDUM | © 2019 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE
    SIT50416 DIPLOMA OF HOSPITALITY MANAGEMENT | WORK OPERATIONS_V1.7
12. From observing your staff you realise that one is having trouble prioritising
    their workload. How could you assist this staff member? (4 marks)
13. What recommendations would you make to higher management regarding
    staffing needs? (3 marks)
14. How do you propose to monitor team and individual performance over the
    next 3 months? (6 marks)
15. You were employed in your present position because of your experience
    in the industry. How do you propose to share information, knowledge &
    experience with the team? Keep in mind the store operates over a 7 day
    period. (6 marks)
16. Your management encourages you to test your ideas in the workplace. How
    are you going to do this in a positive & collaborative way? (4 marks)
17. You have noticed that over the last 3 months that customer service levels
    have dropped. How will you provide coaching and feedback to staff? (6 marks)
18. What workplace records would you maintain? (6 marks)
    Assessment 1 total