case study Patient Safety at Grand River Hospital & St. Mary’s General Hospital

Read the case study Patient Safety at Grand River Hospital & St. Mary’s General Hospital in your Learning Resources.

11 pages


Conduct an analysis of the case and write a 10- to 12-page (excluding title page and references) report including:

·        Data analysis against benchmarks and national standards

·         Observations about where quality improvements are needed

·        Goals for initiatives that address those deficiencies/opportunities in quality

·         Outcomes that are anticipated in order to accomplish the initiatives

·         Appropriate time frames to re-evaluate data and provide a new analysis. Justify your response


Patient Safety at Grand River Hospital & St. Mary’s General Hospital





April 26, 2020


Medical errors are a significant issue in the healthcare industry that threatens patient safety. A joint effort between the Canadian Patient Safety Institute (CPSI) and the Canadian Institute for Health Information (CIHI) estimates that there are roughly 400,000 cases of patient safety incidents (PSIs) in a year that cost about $2.75 billion in health care costs (CIHI; CPSI, 2016). In terms of mortality, PSI is the third leading cause of death across Canada. Patient Safety incidents are also associated with overall poor patient dissatisfaction and outcomes.  The PSIs considered, and the subsequent costs incurred are preventable.

In an attempt to increase patient safety, significant efforts have been taken in recent years to understand the causes of medication errors and also identify the strategies that can prevent them. Grand Rivers and St. Mary’s General Hospital is not any different. Both hospitals have taken measures to promote patient safety. The following discussion is an analysis of the case study. It discusses the patient safety measures in Grand River and St Mary’s General Hospital. The debate centers on;  data analysis against national standards and benchmarks; points to quality improvement measures that are needs and the goal for each initiative that addresses the quality and opportunity in quality improvements, the anticipated outcomes of the efforts applied to improve quality measures and the required time frames to reevaluate data and provide new analysis.

An overview of Grand River and St Mary’s General Hospital

Grand River Hospital (GRH) is a large hospital within the Ontario community. It serves over 300,000 patients in a year. It has about 3500 staff who collectively work towards the vision of being a “leader in providing 24/7 patient care program through innovation and collaboration, within available resources (Cestnik & Sharma, 2012).” On the other hand, the St. Mary General Hospital (SMGH) provides care to almost 200,000 patients in the Kitchener community in Ontario. It has about 2000 staff and volunteers who work together towards achieving the “safest and most effective hospital in Canada characterized by innovation, compassion, and respect (Cestnik & Sharma, 2012).”


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