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Measuring the effectiveness of an ITIL implementation and use of the practices are critical to the organization’s success.

Independent Project (IP) Report
Measuring the effectiveness of an ITIL implementation and use of the practices are critical to the organization’s success. For this Independent Project, start with researching current models for measuring the maturity of an
ITIL implementation, use of the ITIL practices and general IT maturity. Using this research, design your own
model using what you learned and improving in areas where you think it is important to make changes. Your
model needs to be able to calculate an overall maturity score for the given area. You can focus the measurement
model on an individual practice group (general management, service management, or technical management),
the entire use of the 34 ITIL practices, or the overall ITIL Service Value System.
An independent project requires each student to analyze an instructor-approved topic and its requirement, design
a system or component based on the given subject, implement the designed system, and test the system. The
paper must be no less than 3-4 pages, excluding the title and reference pages, using APA format, with at least
five (5) recent, scholarly/non-scholarly, peer- or non-peer-reviewed references. As in any academic writing,
students should not merely copy information from another author, but use evidence to support the contentions
they have drawn from their findings and critically analyze related literature. Each paper needs to be an analytical
paper, not a summary of readings.

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